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Flood Reform Act
|
39.1 Authority, purpose, and scope.
339.2 Definitions.
339.3 Requirement to purchase flood
insurance where available.
339.4 Exemptions.
339.5 Escrow requirement.
339.6 Required use of standard flood
hazard determination form.
339.7 Forced placement of flood
insurance.
339.8 Determination fees.
339.9 Notice of special flood hazards
and availability of federal disaster relief assistance.
339.10 Notice of servicer's identity.
Appendix A to Part 339—Sample Form of
Notice of Special Flood Hazards and Availability of
Federal Disaster Relief Assistance
AUTHORITY: 42
U.S.C. 4012a, 4104a, 4104b, 4106, and 4128.
SOURCE: The provisions of this Part 339 appear at 61
Fed. Reg. 47506, August 29, 1996, except as otherwise
noted.
§ 339.1 Authority, purpose, and scope.
(a) Authority. This part is issued pursuant to
42 U.S.C. 4012a, 4104a, 4104b, 4106, and 4128.
(b) Purpose. The purpose of this part is to
implement the requirements of the National Flood
Insurance Act of 1968 and the Flood Disaster Protection
Act of 1973, as amended (42
U.S.C. 4001-4129).
(c) Scope. This part, except for §§ 339.6 and
339.8, applies to loans secured by buildings or mobile
homes located or to be located in areas determined by
the Director of the Federal Emergency Management Agency
to have special flood hazards. Sections 339.6 and 339.8
apply to loans secured by buildings or mobile homes,
regardless of location.
[Codified to 12 C.F.R. § 339.1]
[Section 339.1 amended at 61 Fed. Reg. 45706, August
29, 1996, effective October 1, 1996]
§ 339.2 Definitions.
(a) Act means the National Flood Insurance Act
of 1968, as amended (42 U.S.C. 4001--4129).
(b) Bank means an insured state nonmember bank
and an insured state branch of a foreign bank or any
subsidiary of an insured state nonmember bank.
(c) Building means a walled and roofed
structure, other than a gas or liquid storage tank, that
is principally above ground and affixed to a permanent
site, and a walled and roofed structure while in the
course of construction, alteration, or repair.
(d) Community means a state or a political
subdivision of a State that has zoning and building code
jurisdiction over a particular area having special flood
hazards.
(e) Designated loan means a loan secured by a
building or mobile home that is located or to be located
in a special flood hazard area in which flood insurance
is available under the Act.
(f) Director of FEMA means the Director of the
Federal Emergency Management Agency.
(g) Mobile home means a structure,
transportable in one or more sections, that is built on
a permanent chassis and designed for use with or without
a permanent foundation when attached to the required
utilities. The term mobile home does not include
a recreational vehicle. For purposes of this part, the
term mobile home means a mobile home on a
permanent foundation. The term mobile home
includes a manufactured home as that term is used in the
NFIP.
{{10-31-07 p.2664}}
(h) NFIP means the National Flood Insurance
Program authorized under the Act.
(i) Residential improved real estate means
real estate upon which a home or other residential
building is located or to be located.
(j) Servicer means the person responsible for:
(1) Receiving any scheduled, periodic payments from
a borrower under the terms of a loan, including amounts
for taxes, insurance premiums, and other charges with
respect to the property securing the loan; and
(2) Making payments of principal and interest and
any other payments from the amounts received from the
borrower as may be required under the terms of the loan.
(k) Special flood hazard area means the land
in the flood plain within a community having at least a
one percent chance of flooding in any given year, as
designated by the Director of FEMA.
(l) Table funding means a settlement at which
a loan is funded by a contemporaneous advance of loan
funds and an assignment of the loan to the person
advancing the funds.
[Codified to 12 C.F.R. § 339.2]
[Section 339.2 amended at 61 Fed. Reg. 45706, August 29,
1996, effective October 1, 1996]
§ 339.3 Requirement to purchase flood insurance
where available.
(a) In general. A bank shall not make,
increase, extend, or renew any designated loan unless
the building or mobile home and any personal property
securing the loan is covered by flood insurance for the
term of the loan. The amount of insurance must be at
least equal to the lesser of the outstanding principal
balance of the designated loan or the maximum limit of
coverage available for the particular type of property
under the Act. Flood insurance coverage under the Act is
limited to the overall value of the property securing
the designated loan minus the value of the land on which
the property is located.
(b) Table funded loans. A bank that acquires a
loan from a mortgage broker or other entity through
table funding shall be considered to be making a loan
for the purpose of this part.
[Codified to 12 C.F.R. § 339.3]
[Section 339.3 amended at 61 Fed. Reg. 45707, August 29,
1996, effective October 1, 1996]
§ 339.4 Exemptions.
The flood insurance requirement prescribed by § 339.3
does not apply with respect to:
(a) Any state-owned property covered under a policy
of self-insurance satisfactory to the Director of FEMA,
who publishes and periodically revises the list of
states falling within this exemption; or
(b) Property securing any loan with an original
principal balance of $5,000 or less and a repayment term
of one year or less.
[Codified to 12 C.F.R. § 339.4]
[Section 339.4 amended at 61 Fed. Reg. 45707, August 29,
1996, effective October 1, 1996]
§ 339.5 Escrow requirement.
If a bank requires the escrow of taxes, insurance
premiums, fees, or any other charges for a loan secured
by residential improved real estate or a mobile
home that is made, increased, extended, or renewed on or
after October 1, 1996, the bank shall also require the
escrow of all premiums and fees for any flood insurance
required under § 339.3. The bank, or a servicer acting
on behalf of the bank, shall deposit the flood insurance
premiums on behalf of the borrower in an escrow account.
This escrow account will be subject to escrow
requirements adopted pursuant to section 10 of the Real
Estate Settlement Procedures Act of 1974 (12
U.S.C. 2609)
(RESPA), which generally limits the amount that may be
maintained in escrow accounts for certain types of loans
and requires escrow account statements for those
accounts, only if the loan is otherwise subject to RESPA.
Following receipt of a notice from the Director of FEMA
or other provider of flood insurance that
{{12-30-99 p.2664.01}}premiums
are due, the bank, or a servicer acting on behalf of the
bank, shall pay the amount owed to the insurance
provider from the escrow account by the date when such
premiums are due.
[Codified to 12 C.F.R. § 339.5]
[Section 339.5 amended at 61 Fed. Reg. 45707, August 29,
1996, effective October 1, 1996]
§ 339.6 Required use of standard flood hazard
determination form.
(a) Use of form. A bank shall use the
standard flood hazard determination form developed by
the Director of FEMA when determining whether the
building or mobile home offered as collateral security
for a loan is or will be located in a special flood
hazard area in which flood insurance is available under
the Act. The standard flood hazard determination form
may be used in a printed, computerized, or electronic
manner. A non-member bank may obtain the standard flood
hazard determination form by written request to FEMA,
P.O. Box 2012, Jessup, MD 20794--2012.
(b) Retention of form. A bank shall retain a
copy of the completed standard flood hazard
determination form, in either hard copy or electronic
form, for the period of time the bank owns the loan.
[Codified to 12 C.F.R. § 339.6]
[Section 339.6 amended at 61 Fed. Reg. 45707, August 29,
1996, effective October 1, 1996; 64 Fed. Reg. 71274,
December 21, 1999]
§ 339.7 Forced placement of flood insurance.
If a bank, or a servicer acting on behalf of the bank,
determines, at any time during the term of a designated
loan, that the building or mobile home and any personal
property securing the designated loan is not covered by
flood insurance or is covered by flood insurance in an
amount less than the amount required under § 339.3, then
the bank or its servicer shall notify the borrower that
the borrower should obtain flood insurance, at the
borrower's expense, in an amount at least equal to the
amount required under § 339.3, for the remaining term of
the loan. If the borrower fails to obtain flood
insurance within 45 days after notification, then the
bank or its servicer shall purchase insurance on the
borrower's behalf. The bank or its servicer may charge
the borrower for the cost of premiums and fees incurred
in purchasing the insurance.
[Codified to 12 C.F.R. § 339.7]
[Section 339.7 added at 60 Fed. Reg. 35288, July 6,
1995, effective January 2, 1996; 61 Fed. Reg. 45707,
August 29, 1996, effective October 1, 1996]
§ 339.8 Determination fees.
(a) General. Notwithstanding any federal or
state law other than the Flood Disaster Protection Act
of 1973, as amended (42 U.S.C. 4001--4129), any bank, or
a servicer acting on behalf of the bank, may charge a
reasonable fee for determining whether the building or
mobile home securing the loan is located or will be
located in a special flood hazard area. A determination
fee may also include, but is not limited to, a fee for
life-of-loan monitoring.
(b) Borrower fee. The determination fee
authorized by paragraph (a) of this section may be
charged to the borrower if the determination:
(1) Is made in connection with a making,
increasing, extending, or renewing of the loan that is
initiated by the borrower;
(2) Reflects the Director of FEMA's revision or
updating of floodplain areas or flood-risk zones;
(3) Reflects the Director of FEMA's publication of
a notice or compendium that:
(i) Affects the area in which the building or
mobile home securing the loan is located; or
(ii) By determination of the Director of FEMA,
may reasonably require a determination whether the
building or mobile home securing the loan is located in
a special flood hazard area; or
{{12-30-99 p.2664.02}}
(4) Results in the purchase of flood insurance
coverage by the lender or its servicer on behalf of the
borrower under § 339.7.
(c) Purchaser or tranferee fee. The
determination fee authorized by paragraph (a) of this
section may be charged to the purchaser or transferee of
a loan in the case of the sale or transfer of the loan.
[Codified to 12 C.F.R. § 339.8]
[Source: Section 339.8 added at 61 Fed. Reg. 45707,
August 29, 1996, effective October 1, 1996]
§ 339.9 Notice of special flood hazards and
availability of federal disaster relief assistance.
(a) Notice requirement. When a bank makes,
increases, extends, or renews a loan secured by a
building or a mobile home located or to be located in a
special flood hazard area, the bank shall mail or
deliver a written notice to the borrower and to the
servicer in all cases whether or not flood insurance is
available under the Act for the collateral securing the
loan.
(b) Contents of notice. The written notice
must include the following information:
(1) A warning, in a form approved by the Director
of FEMA, that the building or the mobile home is or will
be located in a special flood hazard area;
(2) A description of the flood insurance purchase
requirements set forth in section 102(b) of the Flood
Disaster Protection Act of 1973, as amended (42
U.S.C. 4012a(b));
(3) A statement, where applicable, that flood
insurance coverage is available under the NFIP and may
also be available from private insurers; and
(4) A statement whether federal disaster relief
assistance may be available in the event of damage to
the building or mobile home caused by flooding in a
federally-declared disaster.
(c) Timing of notice. The bank shall provide
the notice required by paragraph (a) of this section to
the borrower within a reasonable time before the
completion of the transaction, and to the servicer as
promptly as practicable after the bank provides notice
to the borrower and in any event no later than the time
the bank provides other similar notices to the servicer
concerning hazard insurance and taxes. Notice to the
servicer may be made electronically or may take the form
of a copy of the notice to the borrower.
(d) Record of receipt. The bank shall retain a
record of the receipt of the notices by the borrower and
the servicer for the period of time the bank owns the
loan.
(e) Alternate method of notice. Instead of
providing the notice to the borrower required by
paragraph (a) of this section, a bank may obtain
satisfactory written assurance from a seller or lessor
that, within a reasonable time before the completion of
the sale or lease transaction, the seller or lessor has
provided such notice to the purchaser or lessee. The
bank shall retain a record of the written assurance from
the seller or lessor for the period of time the bank
owns the loan.
(f) Use of prescribed form of notice. A bank
will be considered to be in compliance with the
requirement for notice to the borrower of this section
by providing written notice to the borrower containing
the language presented in appendix A to this part within
a reasonable time before the completion of the
transaction. The notice presented in appendix A to this
part satisfies the borrower notice requirements of the
Act.
[Codified to 12 C.F.R. § 339.9]
[Source: Section 339.9 added at 61 Fed. Reg. 45708,
August 29, 1996, effective October 1, 1996]
§ 339.10 Notice of servicer's identity.
(a) Notice requirement. When a bank makes,
increases, extends, renews, sells, or transfers a loan
secured by a building or mobile home located or to be
located in a special flood hazard area, the bank shall
notify the Director of FEMA (or the Director of FEMA's
designee) in writing of the identity of the servicer of
the loan. The Director of FEMA has designated the
insurance provider to receive the bank's notice of the
servicer's identity.
{{8-30-96 p.2664.03}}This
notice may be provided electronically if electronic
transmission is satisfactory to the Director of FEMA's
designee.
(b) Transfer of servicing rights. The bank
shall notify the Director of FEMA (or the Director of
FEMA's designee) of any change in the servicer of a loan
described in paragraph (a) of this section within 60
days after the effective date of the change. This notice
may be provided electronically if electronic
transmission is satisfactory to the Director of FEMA's
designee. Upon any change in the servicing of a loan
described in paragraph (a) of this section, the duty to
provide notice under this paragraph (b) shall transfer
to the transferee servicer.
[Codified to 12 C.F.R. § 339.10]
[Section 339.10 added at 61 Fed. Reg. 45708, August 29,
1996, effective October 1, 1996]
Appendix A to Part 339—Sample Form of Notice of
Special Flood Hazards and Availability of Federal
Disaster Relief Assistance
We are giving you this notice to inform you that:
The building or mobile home securing the loan for
which you have applied is or will be located in an area
with special flood hazards.
The area has been identified by the Director of the
Federal Emergency Management Agency (FEMA) as a special
flood hazard area using FEMA's Flood Insurance Rate
Map or the Flood Hazard Boundary Map for the
following community: _______ . This area has at least a
one percent (1%) chance of a flood equal to or exceeding
the base flood elevation (a 100-year flood) in any given
year. During the life of a 30-year mortgage loan, the
risk of a 100-year flood in a special flood hazard area
is 26 percent (26%).
Federal law allows a lender and borrower jointly to
request the Director of FEMA to review the determination
of whether the property securing the loan is located in
a special flood hazard area. If you would like to make
such a request, please contact us for further
information.
____________________________________________ The
community in which the property securing the loan is
located participates in the National Flood Insurance
Program (NFIP). Federal law will not allow us to make
you the loan that you have applied for if you do not
purchase flood insurance. The flood insurance must be
maintained for the life of the loan. If you fail to
purchase or renew flood insurance on the property,
federal law authorizes and requires us to purchase the
flood insurance for you at your expense.
• Flood insurance coverage under the NFIP may be
purchased through an insurance agent who will obtain the
policy either directly through the NFIP or through an
insurance company that participates in the NFIP. Flood
insurance also may be available from private insurers
that do not participate in the NFIP.
• At a minimum, flood insurance purchased must cover
the lesser of:
(1) the outstanding principal balance of the loan;
or
(2) the maximum amount of coverage allowed for the
type of property under the NFIP.
Flood insurance coverage under the NFIP is limited to
the overall value of the property securing the loan
minus the value of the land on which the property is
located.
• Federal disaster relief assistance (usually in the
form of a low-interest loan) may be available for
damages incurred in excess of your flood insurance if
your community's participation in the NFIP is in
accordance with NFIP requirements.
____________________________________________ Flood
insurance coverage under the NFIP is not available for
the property securing the loan because the community in
which the property is located does not participate in
the NFIP. In addition, if the non-participating
community has been identified for at least one year as
containing a special flood hazard area, properties
located in the community will not be eligible for
federal disaster relief assistance in the event of a
federally-declared flood disaster.
[Codified to 12 C.F.R. Part 339, Appendix A]
[Appendix A added at 61 Fed. Reg. 45708, August 29,
1996, effective October 1, 1996]
{{4-28-00 p.2665}}
NOTE
Guidelines for extending and administering loans in
special flood hazard areas. When federal flood
insurance is available for a community in a designated
flood hazard area (i.e., when the community is
participating in the National Flood Insurance Program),
an insured nonmember bank cannot make loans secured by
improved real estate or a mobile home located in the
community unless the property securing the loan is
covered by appropriate flood insurance. However, Part
339 permits an insured nonmember bank to make loans
secured by improved real estate or a mobile home located
or to be located in a designated flood hazard area where
the community is not participating in the National
Flood Insurance Program if the bank gives the proper
notices as required by section 339.6. Sample notices are
provided in this section.
The following two examples are included to assist you
in determining which notices must be given to the
borrower when making, increasing, extending, or renewing
any loan secured by improved real estate or mobile home
located or to be located in an area that has been
identified by the Directors of the Federal Emergency
Management Agency as an area having special flood
hazards. In both instances two notices must be
either mailed or delivered as soon as feasible but not
less than ten days in advance of the closing of the
transaction (or not later than the bank's commitment, if
any, if the period between commitment and closing is
less than ten days).
NOTICES TO BE GIVEN WHEN THE COMMUNITY IS PARTICIPATING
IN THE NATIONAL FLOOD INSURANCE PROGRAM.
1. Notice to the borrower that the property is or
will be located in a flood hazard area. With regard
to the sample notice in section 339.6 pertaining to
special flood hazards the bank should complete the
notice by entering the name of the borrower in the first
blank space and the name of the relevant community for
which the flood map was issued in the second blank
space.
2. Notice to the borrower about the availability
of Federal Disaster Relief Assistance. This notice
states that in the event such property is damaged by
flooding in a federally declared disaster, federal
disaster relief assistance, usually in the form of a
loan with a favorable interest rate, may be available
for damages incurred in excess of the flood insurance.
NOTICES TO BE GIVEN WHEN THE COMMUNITY IS NOT
PARTICIPATING IN THE NATIONAL FLOOD INSURANCE PROGRAM.
1. Notice to the borrower that the property is or
will be located in a flood hazard area. Again, the
bank should complete the notice by entering the name of
the borrower in the first blank space and the name of
the relevant community for which the flood map was
issued in the second blank space.
2. Notice to the borrower about unavailability of
Federal Disaster Relief Assistance. This notice
states that the community is not participating in the
National Flood Insurance Program and the property is not
eligible for federal flood insurance. If the property is
damaged by flooding in a federally declared disaster,
federal disaster relief assistance will not be available
if the community has been identified as a flood-prone
area for one year or longer.
Section 339.6 further states that each insured
nonmember bank shall require the borrower, prior to
closing, to provide the bank with a written
acknowledgement that the borrower realizes the property
securing the loan is or will be located in a special
flood hazard area and that the borrower has received the
appropriate notice regarding federal disaster relief
assistance.
Part 339 does not preclude a bank from requiring on
its own that flood insurance be obtained for improved
real estate or a mobile home securing a loan when the
property is located or to be located in a designated
flood hazard area where the community is not
participating in the National Flood Insurance Program.
Nor would it preclude the Veterans Administration or
other federal agencies from imposing a similar flood
insurance requirement before providing assistance
through a mortgage insurance, loan, or grant program.
To avoid possible delays in the closing of the loans
in areas having special flood hazards, a bank could
accept as proof of flood insurance at the time of loan
closings a
{{4-28-00 p.2666}}copy of the flood insurance
application indicating that the full premium has been
paid, a copy of the mortgagor's check issued in payment
of the premium, or the insurance agent's certification
that the mortgagor has purchased the requisite flood
insurance.
The Federal Emergency Management Administration (FEMA)
is currently distributing flood maps to lenders to use
in determining whether improved real estate or a mobile
home is located in a designated flood hazard area. The
Community Status Book, a quarterly publication,
provides the following information to the lender with
respect to a community: a) the communities participating
in the National Flood Insurance Program; b) the
effective date of currently effective flood maps; and c)
the communities which are not participating in the
National Flood Insurance Program, but whichhave a FEMA
flood map showing special flood hazard areas.
FEMA has provided the following information regarding
flood insurance:
For program information, such as community eligibility,
call toll-free 800-638-6620. In Maryland call
800-492-6605, and in Alaska, Guam, Hawaii, Puerto Rico
and U.S. Virgin Islands call 800-638-6831.
For general information, write:
Federal Insurance Administration
Federal Emergency Management Agency
500 C Street, S.W.
Washington, D.C. 20472
For map requests and Community Status Book
information, write:
Federal Emergency Management Agency
Flood Map Distribution Center
6930 (A-F) San Tomas Road
Baltimore, Maryland 21227-6227
Or, call toll-free 800-638-6620
|
For more information please fill
out the form below or call us at 800-946-8168. We'll be in touch
within 1 business hour.
We will
not share your information with anyone, ever.
|
The first time you called I told
you I thought flood companies are lazy and why should I
switch from one lazy company to another. You told me you
were different but I’d heard it all before. After calling me
for a year I decided to give you a chance and we tested your
system for a week.
At first we sent the easy ones,
then on the last day of our test, one of my staff sent you
the most difficult one possible, it was very rural and we
only gave you a partial legal description. We also told you
we needed it back in less than thirty minutes. When you
called us 17 minutes later and told us it was complete we
were very impressed. In the past every other flood company
would have called for more information. Since that day
you’ve provided us with excellent service and thank you for
being so persistent.
Linda Marincel
Mortgage Department Manager Royal CU |
|
Thanks for the superior service!
Cyndi Hardy
Sales Manager/Home Mortgage Consultant
Wells Fargo Home Mortgage
-
Builder Division |
|
This is in
acknowledgement of the exemplary service that
Processing Solutions has provided Primacy Relocation
over the past year. When we first signed up with
you, you promised us exceptional service and you
have consistently delivered above and beyond our
expectations. We needed a customized solution that
involves a lot of manual entry on your part and we
really appreciate the “above and beyond” service
that your company provides. Whenever I call and ask
for help you respond immediately. We couldn’t be
more pleased. It is always a pleasure to speak with
you. Usually when I have to call a vendor to either
ask for help or clarification it is in many ways
dreadful. This is NEVER the case with you. I
consider my decision to move our flood cert requests
to Processing Solutions one of the best decisions we
have ever made. Again, thank you for the exceptional
service.
Gayle Shackelford
Risk Control Manager
Primacy Relocation |
|
On behalf of the real estate staff I
wanted to thank you for taking such good care of us.
We really appreciate your quick responses to all our
needs.
Just the
other day one of our members disputed a flood zone
designation, and with her additional documentation
you resolved the situation for us almost instantly.
We appreciate your friendly and fast service.
Hemlata Patel
AVP, Lending
Pacific Service CU |
|
Thank you for the
excellent service. We really enjoy working with you
and your company. When you first called on me I was
skeptical but you kept persisting. After a year and
a half I realized that you wouldn’t be so persistent
unless your service really was that much better. We
decided to test your service and your systems and
found your claims to be true. What we are most
impressed with however, is your complete willingness
to be of service which is demonstrated by regular
calls to us to ensure that our needs are being met
and appreciating the opportunity to be of service to
MSGCU.
Susan Hamlett
Consumer Loan Manager
Michigan Schools and Government Credit Union
|
|
Thank you for taking
such good care of us here at Greater Nevada Mortgage
Services. Ingrid Maddox and I really
appreciate how quickly you respond to us with your
constant follow up and attention. We know that if
there is ever a problem you take care of us right
away, and this customer service helps us close our
loans faster. Thank you, and keep up the good work!
Ingrid Maddox
VP of Operations
Greater Nevada CU |
|
I would like to thank you
and Processing Solutions for the excellent service
you provide us. The fast and efficient delivery of
your products and services make me feel like I am
the most important customer you have. I will
continue to recommend your firm to anyone in need of
your services. Thank you so much and keep up the
good work!
Brian Sheehan
Loan Processor
Benchmark Mortgage |
|
We are very pleased with
your company. We have never had any problems with
any determinations. You are always prompt in turn
around time even on the difficult ones. Thanks.
Barb Cernohous
Assistant Vice President
River Falls State Bank |
|
I want you to know that I am extremely happy with
the service and I really appreciate your checking in
with me like you do. I had an issue where
flood insurance was required but I was trying to get
help with determining if I could get it reviewed
again and I was very satisfied with the help and
response I received.
Kelli Ingram
Vice President - Credit
Administraton
Bank of Atlanta |
|
Thanks for the quick help! It was pretty
impressive!
Ed
Reed
Assistant Vice President
American Bank of Missouri |
|
Thank you for excellent service. I appreciate all
you have done to make my job more streamlined.
Jackie Flores
Loan Officer
Elite Loan Pros |
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We’re a small credit union and don’t send your
company a lot of business, but can tell that you
care about helping us. You promised good service
when we signed up with your company and you’ve gone
beyond our expectations. Thanks for all your
continuing help.
Karen
Meeks
Mortgage Loan Officer
Golden Bay Federal Credit Union |
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I just wanted to
say thank you for the service level you have been
providing to
us.
Yesterday
I needed you to
follow up on a manual flood zone determination. I
emailed you and within, literally, minutes you
returned my call
and
shortly thereafter
your team had the certification emailed to me.
This is the
response to most anything we
have had a need to
call you about.
Linda Bradfield
Loan Processor
Tri- Counties Bank |
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I am so impressed with your response!
Susan M. Santerelli
Attorney at Law
Severson & Werson |
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I wanted to
take this time to send a note of thanks for all of the wonderful
work you do and the service you provide us. We are very
satisfied and quiet glad that we are now sending all of our
business your way. The response time is wonderful and we are
VERY happy with the cost. You, in particular, have always gone
just one step beyond the need and have helped me out so many
times without making me feel like a bother. Your complete
willingness to help and your, always friendly, attitude makes
such a difference; so much so that I would, without reservation,
recommend you to anyone needing this service!
Jane Slaughter Loan Processor Tri-Counties Bank |
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I just wanted to write a quick
note and thank you for the services you have been providing our
credit union. We have been so very impressed with the
level of service we receive from you and your company. I
have heard many promises made in my 20+ years of lending
experience, however, the service we have received from
Processing Solutions has exceeded our expectation levels and you
truly deliver what you promise.
John Garner
Vice President of Lending
3 Rivers FCU |
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