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ComplianceXpert Privacy Statement

Updated October 1, 2008

We recognize and respect the privacy expectations of today’s consumers and the requirements of applicable federal and state privacy laws. We believe that making you aware of how we use your non-public personal information

(“Personal Information”), and to whom it is disclosed, will form the basis for a relationship of trust between us and the public that we serve. This Privacy Statement provides that explanation. We reserve the right to change this

Privacy Statement from time to time consistent with applicable privacy laws.

In the course of our business, we may collect Personal Information about you from the following sources:

  • From applications or other forms we receive from you or your authorized representative;

  • From your transactions with, or from the services being performed by, us, our affiliates, or others;

  • From our internet web sites;

  • From the public records maintained by governmental entities that we either obtain directly from those entities, or from our affiliates or others; and

  • From consumer or other reporting agencies.

Our Policies Regarding the Protection of the Confidentiality and Security of Your Personal Information

We maintain physical, electronic and procedural safeguards to protect your Personal Information from unauthorized access or intrusion. We limit access to the Personal Information only to those employees who need such access in connection with providing products or services to you or for other legitimate business purposes.

Our Policies and Practices Regarding the Sharing of Your Personal Information

We may share your Personal Information with our affiliates, such as insurance companies, agents, and other real estate settlement service providers.  We also may disclose your Personal Information:

  • to agents, brokers or representatives to provide you with services you have requested;

  • to third-party contractors or service providers who provide services or perform marketing or other functions on our behalf; and

  • to others with whom we enter into joint marketing agreements for products or services that we believe you may find of interest.

In addition, we will disclose your Personal Information when you direct or give us permission, when we are required by law to do so, or when we suspect fraudulent or criminal activities. We also may disclose your Personal

Information when otherwise permitted by applicable privacy laws such as, for example, when disclosure is needed to enforce our rights arising out of any agreement, transaction or relationship with you.

One of the important responsibilities of some of our affiliated companies is to record documents in the public domain. Such documents may contain your Personal Information.

Right to Access Your Personal Information and Ability To Correct Errors Or Request Changes Or Deletion

Certain states afford you the right to access your Personal Information and, under certain circumstances, to find out to whom your Personal Information has been disclosed. Also, certain states afford you the right to request correction, amendment or deletion of your Personal Information. We reserve the right, where permitted by law, to charge a reasonable fee to cover the costs incurred in responding to such requests.

All requests must be made in writing to the following address:

Privacy Compliance Officer
ComplianceXpert
PO BOX 6231
Folsom, CA 95763

Call (800) 946-8168 for more information or fill out the form below. We'll rush you a detailed information package.

We will not share your information with anyone, ever.

Company Name:

Contact Name:

Phone#:

Email:


Area of Interest:

 

 


Compliance Self Audit
Compliance Research
Title Insurance & Services
Valuation Services
Property Reports
Flood Zone Determinations
Closing Services

 

Comment:

 

 



 

 

 

 



Privacy Statement

 

The first time you called I told you I thought flood companies are lazy and why should I switch from one lazy company to another. You told me you were different but I’d heard it all before. After calling me for a year I decided to give you a chance and we tested your system for a week.

At first we sent the easy ones, then on the last day of our test, one of my staff sent you the most difficult one possible, it was very rural and we only gave you a partial legal description.  We also told you we needed it back in less than thirty minutes. When you called us 17 minutes later and told us it was complete we were very impressed. In the past every other flood company would have called for more information. Since that day you’ve provided us with excellent service and thank you for being so persistent.

 Linda Marincel
Mortgage Department Manager
Royal CU

 

Thanks for the superior service! 

Cyndi Hardy
Sales Manager/Home Mortgage Consultant
Wells Fargo Home Mortgage
- Builder Division

 

This is in acknowledgement of the exemplary service that Processing Solutions has provided Primacy Relocation over the past year. When we first signed up with you, you promised us exceptional service and you have consistently delivered above and beyond our expectations. We needed a customized solution that involves a lot of manual entry on your part and we really appreciate the “above and beyond” service that your company provides. Whenever I call and ask for help you respond immediately. We couldn’t be more pleased. It is always a pleasure to speak with you. Usually when I have to call a vendor to either ask for help or clarification it is in many ways dreadful. This is NEVER the case with you. I consider my decision to move our flood cert requests to Processing Solutions one of the best decisions we have ever made. Again, thank you for the exceptional service.

Gayle Shackelford
Risk Control Manager
Primacy Relocation

 

On behalf of the real estate staff I wanted to thank you for taking such good care of us. We really appreciate your quick responses to all our needs. Just the other day one of our members disputed a flood zone designation, and with her additional documentation you resolved the situation for us almost instantly. We appreciate your friendly and fast service. 

Hemlata Patel
AVP, Lending
Pacific Service CU

 

Thank you for the excellent service. We really enjoy working with you and your company. When you first called on me I was skeptical but you kept persisting. After a year and a half I realized that you wouldn’t be so persistent unless your service really was that much better. We decided to test your service and your systems and found your claims to be true. What we are most impressed with however, is your complete willingness to be of service which is demonstrated by regular calls to us to ensure that our needs are being met and appreciating the opportunity to be of service to MSGCU.

Susan Hamlett
Consumer Loan Manager
Michigan Schools and Government Credit Union

 

Thank you for taking such good care of us here at Greater Nevada Mortgage Services.  Ingrid Maddox and I really appreciate how quickly you respond to us with your constant follow up and attention. We know that if there is ever a problem you take care of us right away, and this customer service helps us close our loans faster. Thank you, and keep up the good work!

Ingrid Maddox
VP of Operations
Greater Nevada CU

 

I would like to thank you and Processing Solutions for the excellent service you provide us. The fast and efficient delivery of your products and services make me feel like I am the most important customer you have. I will continue to recommend your firm to anyone in need of your services. Thank you so much and keep up the good work!

Brian Sheehan
Loan Processor
Benchmark Mortgage

 

We are very pleased with your company. We have never had any problems with any determinations. You are always prompt in turn around time even on the difficult ones. Thanks.

Barb Cernohous
Assistant Vice President
River Falls State Bank

 

I want you to know that I am extremely happy with the service and I really appreciate your checking in with me like you do.  I had an issue where flood insurance was required but I was trying to get help with determining if I could get it reviewed again and I was very satisfied with the help and response I received.

Kelli Ingram
Vice President - Credit Administraton
Bank of Atlanta

 

Thanks for the quick help!  It was pretty impressive! 

 Ed Reed
 Assistant Vice President
American Bank of Missouri

 

Thank you for excellent service. I appreciate all you have done to make my job more streamlined.

 Jackie Flores
 Loan Officer
Elite Loan Pros

 

We’re a small credit union and don’t send your company a lot of business, but can tell that you care about helping us. You promised good service when we signed up with your company and you’ve gone beyond our expectations. Thanks for all your continuing help.

Karen Meeks
Mortgage Loan Officer

Golden Bay Federal Credit Union

 

I just wanted to say thank you for the service level you have been providing to us. Yesterday I needed you to follow up on a manual flood zone determination. I emailed you and within, literally, minutes you returned my call and shortly thereafter your team had the certification emailed to me. This is the response to most anything we have had a need to call you about.

 Linda Bradfield
 Loan Processor
Tri- Counties Bank

 

I am so impressed with your response! 

Susan M. Santerelli
Attorney at Law
Severson & Werson

 

I wanted to take this time to send a note of thanks for all of the wonderful work you do and the service you provide us. We are very satisfied and quiet glad that we are now sending all of our business your way. The response time is wonderful and we are VERY happy with the cost. You, in particular, have always gone just one step beyond the need and have helped me out so many times without making me feel like a bother. Your complete willingness to help and your, always friendly, attitude makes such a difference; so much so that I would, without reservation, recommend you to anyone needing this service!

Jane Slaughter
Loan Processor
Tri-Counties Bank

 

I just wanted to write a quick note and thank you for the services you have been providing our credit union.  We have been so very impressed with the level of service we receive from you and your company.  I have heard many promises made in my 20+ years of lending experience, however, the service we have received from Processing Solutions has exceeded our expectation levels and you truly deliver what you promise.

John Garner
Vice President of Lending
3 Rivers FCU

 
 
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