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I just wanted to write a quick note and thank you for the services you have been providing our credit union. We have been so very impressed with the level of service we receive from you and your company. I have heard many promises made in my 20+ years of lending experience, however, the service we have received from Processing Solutions has exceeded our expectation levels and you truly deliver what you promise.
John Garner |
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Thanks for the superior service!
Cyndi Hardy |
Disbursements
We disburse all
funds from the transaction at our central location to allow
for a secure and timely
funding process.
Post-Closing Review
Post-closing
review includes an audit of the executed loan documentation
for completeness and recordability. All documents are
scanned and uploaded to a secure Web portal for immediate
viewing.
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Thank you for going above and beyond your normal excellent service when needed. We have a tremendous workload and your "extra help" really helps us during these crunch times. I would definitely recommend your service to anyone. Thanks, as always, for the terrific job you do.
Francesca King |
Recording
Recording services
offers a centralized operation for the tracking and coordination
of all recordable data.
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I would like to thank you and Processing Solutions for the excellent service you provide us. The fast and efficient delivery of your products and services make me feel like I am the most important customer you have. I will continue to recommend your firm to anyone in need of your services. Thank you so much and keep up the good work!
Brian Sheehan |
Partial List of Satisfied Clients
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We are very pleased with your company. We have never had any problems with any determinations. You are always prompt in turn around time even on the difficult ones. Thanks.
Barb Cernohous |
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The first time you called I told you I thought flood companies are lazy and why should I switch from one lazy company to another. You told me you were different but I’d heard it all before. After calling me for a year I decided to give you a chance and we tested your system for a week. At first we sent the easy ones, then on the last day of our test, one of my staff sent you the most difficult one possible, it was very rural and we only gave you a partial legal description. We also told you we needed it back in less than thirty minutes. When you called us 17 minutes later and told us it was complete we were very impressed. In the past every other flood company would have called for more information. Since that day you’ve provided us with excellent service and thank you for being so persistent.
Linda Marincel |
Summary of Advantages
You get objective advice and recommendations
We'll send you lending industry updates, improved best practices, methods and techniques and fresh new ideas from other real estate lending managers from all over the country.
We'll help you stay in compliance
You get an extra set of eyes
We'll work directly with your borrowers if needed.
You'll get an updated due diligence package each year.
Odds are we can help lower the cost of borrowing for your client
Utilize our full vendor management system and gain more free time
For immediate assistance please call 1-800-946-8168 or fill out the form below
and we'll send you a detailed information package
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The first time you called I told you I thought flood companies are lazy and why should I switch from one lazy company to another. You told me you were different but I’d heard it all before. After calling me for a year I decided to give you a chance and we tested your system for a week. At first we sent the easy ones, then on the last day of our test, one of my staff sent you the most difficult one possible, it was very rural and we only gave you a partial legal description. We also told you we needed it back in less than thirty minutes. When you called us 17 minutes later and told us it was complete we were very impressed. In the past every other flood company would have called for more information. Since that day you’ve provided us with excellent service and thank you for being so persistent.
Linda
Marincel |
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Thanks for the superior service!
Cyndi Hardy |
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This is in acknowledgement of the exemplary service that Processing Solutions has provided Primacy Relocation over the past year. When we first signed up with you, you promised us exceptional service and you have consistently delivered above and beyond our expectations. We needed a customized solution that involves a lot of manual entry on your part and we really appreciate the “above and beyond” service that your company provides. Whenever I call and ask for help you respond immediately. We couldn’t be more pleased. It is always a pleasure to speak with you. Usually when I have to call a vendor to either ask for help or clarification it is in many ways dreadful. This is NEVER the case with you. I consider my decision to move our flood cert requests to Processing Solutions one of the best decisions we have ever made. Again, thank you for the exceptional service.
Gayle
Shackelford |
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On behalf of the real estate staff I wanted to thank you for taking such good care of us. We really appreciate your quick responses to all our needs. Just the other day one of our members disputed a flood zone designation, and with her additional documentation you resolved the situation for us almost instantly. We appreciate your friendly and fast service.
Hemlata Patel |
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Thank you for the excellent service. We really enjoy working with you and your company. When you first called on me I was skeptical but you kept persisting. After a year and a half I realized that you wouldn’t be so persistent unless your service really was that much better. We decided to test your service and your systems and found your claims to be true. What we are most impressed with however, is your complete willingness to be of service which is demonstrated by regular calls to us to ensure that our needs are being met and appreciating the opportunity to be of service to MSGCU.
Susan Hamlett |
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Thank you for taking such good
care of us here at Greater Nevada Mortgage
Services. Ingrid Maddox and I really appreciate how
quickly you respond to us with your constant follow
up and attention. We know that if there is ever a
problem you take care of us right away, and this
customer service helps us close our loans faster.
Thank you, and keep up the good work!
Ingrid Maddox |
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I would like to thank you and Processing Solutions for the excellent service you provide us. The fast and efficient delivery of your products and services make me feel like I am the most important customer you have. I will continue to recommend your firm to anyone in need of your services. Thank you so much and keep up the good work!
Brian Sheehan |
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We are very pleased with your company. We have never had any problems with any determinations. You are always prompt in turn around time even on the difficult ones. Thanks.
Barb
Cernohous |
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I want you to know that I am extremely happy with the service and I really appreciate your checking in with me like you do. I had an issue where flood insurance was required but I was trying to get help with determining if I could get it reviewed again and I was very satisfied with the help and response I received.
Kelli Ingram |
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Thanks for the quick help! It was pretty impressive!
Ed
Reed |
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Thank you for excellent service. I appreciate all you have done to make my job more streamlined.
Jackie Flores |
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We’re a small credit union and don’t send your company a lot of business, but can tell that you care about helping us. You promised good service when we signed up with your company and you’ve gone beyond our expectations. Thanks for all your continuing help.
Karen
Meeks |
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I just wanted to say thank you for the service level you have been providing to us. Yesterday I needed you to follow up on a manual flood zone determination. I emailed you and within, literally, minutes you returned my call and shortly thereafter your team had the certification emailed to me. This is the response to most anything we have had a need to call you about.
Linda Bradfield |
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I am so impressed with your response!
Susan M. Santerelli |
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I wanted to take this time to send a note of thanks for all of the wonderful work you do and the service you provide us. We are very satisfied and quiet glad that we are now sending all of our business your way. The response time is wonderful and we are VERY happy with the cost. You, in particular, have always gone just one step beyond the need and have helped me out so many times without making me feel like a bother. Your complete willingness to help and your, always friendly, attitude makes such a difference; so much so that I would, without reservation, recommend you to anyone needing this service!
Jane Slaughter |
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I just wanted to write a quick note and thank you for the services you have been providing our credit union. We have been so very impressed with the level of service we receive from you and your company. I have heard many promises made in my 20+ years of lending experience, however, the service we have received from Processing Solutions has exceeded our expectation levels and you truly deliver what you promise.
John
Garner |
| The Compliance Self Audit • Compliance Research • Regulatory Updates • Vendor Management • Compliance Training |
